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The key to avoiding deployment of the Match Intervention Protocol for mentors is catching inconsistent behavior before it becomes a trend. This article references automated mentor reminders, outlines some tips for identifying mentors getting off-...
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This article outlines the following, related to the phone call Program Mangers (PMs) complete with mentors that must be placed on probationary status. The article is broken into three sections (click the hyperlinked text below to skip to each sect...
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This article outlines the following, related to the phone call Program Mangers (PMs) complete with mentors that must be placed on probationary status. The article is broken into three sections (click the hyperlinked text below to skip to each sect...
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This article outlines the following, related to the formal warning phone call Program Mangers (PMs) complete with mentors that are not meeting programmatic expectations. The article is broken into three sections (click the hyperlinked text below ...
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The following template is designed to be used as a baseline draft of the follow-up email to a mentor resulting from a discussion regarding un-matching. Please note that you may need to slightly augment the language of this template based on the cir...
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The following template is designed to be used as a baseline draft of the follow-up email to a mentor resulting from a formal warning. Please note that you may need to slightly augment the language of this template based on the circumstance of the p...
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The following template is designed to be used as a baseline draft of the follow-up email to a mentor resulting from a formal warning. Please note that you may need to slightly augment the language of this template based on the circumstance of the p...
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When otherwise strong pairs are not able to continue participating in the program any longer due to, for example, a mentee transferring school, pairs will need to be un-matched by the Program Manager (PM). We may have to un-match pairs because a me...
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When otherwise strong mentors are not able to meet our expectations any longer due to, for example, a move or unexpected changes at work, mentors will need to be un-matched. In these scenarios, Program Managers (PMs) must take into account the time...
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When mentors do not meet our expectations, and has NOT been accessible by phone/email for over three weeks, significant Match Intervention is required. Typically, in this scenario, PMs give mentors official warnings, and based on the mentor's abili...
