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Match Intervention - Hidden File
Articles
Taking the right steps for healthy closure
It is very important that closure happens in a well-managed way. When healthy closure happens, participants feel a sense of accomplishment and the ability to move on. Additionally, healthy closure allows for both the benefits of the mentee and ment...
Match Intervention Protocol
This article provides an overview of iMentor’s protocol for managing situations in which mentors or mentees are not meeting programmatic expectations, are non-responsive to Program Manager (PM)/not attending school or can no longer participate for n...
Match Intervention Protocol: Mentors not Meeting Expectations
When mentors do not meet our expectations, Match Intervention is required. Depending on the seriousness of the actions (or inaction), frequency and time of year, Program Managers (PMs) can give mentors official warnings, place mentors on probationa...
Match Intervention Protocol: Decision Tree
There are three Match Intervention actions across four different scenarios outline in the Match Intervention Protocol . The decision tree presented in this article is a visual tool to support Program Mangers (PMs) and their managers navigate that ...
Match Intervention Protocol: Mentor not Meeting Expectations And Not Responsive to PM
When mentors do not meet our expectations, and has NOT been accessible by phone/email for over three weeks, significant Match Intervention is required. Typically, in this scenario, PMs give mentors official warnings, and based on the mentor's abili...
Match Intervention Protocol: Mentor Meeting Expectations But Must Be Un-Matched for Non-Programmatic Reasons
When otherwise strong mentors are not able to meet our expectations any longer due to, for example, a move or unexpected changes at work, mentors will need to be un-matched. In these scenarios, Program Managers (PMs) must take into account the time...
Match Intervention Protocol: Mentee Must Be Un-Matched
When otherwise strong pairs are not able to continue participating in the program any longer due to, for example, a mentee transferring school, pairs will need to be un-matched by the Program Manager (PM). We may have to un-match pairs because a me...
Match Intervention Protocol: Formal Warning Call Follow-Up
The following template is designed to be used as a baseline draft of the follow-up email to a mentor resulting from a formal warning. Please note that you may need to slightly augment the language of this template based on the circumstance of the p...
Match Intervention Protocol: Probationary Status Call Follow-Up
The following template is designed to be used as a baseline draft of the follow-up email to a mentor resulting from a formal warning. Please note that you may need to slightly augment the language of this template based on the circumstance of the p...
Match Intervention Protocol: Un-Matching Discussion Follow-Up
The following template is designed to be used as a baseline draft of the follow-up email to a mentor resulting from a discussion regarding un-matching. Please note that you may need to slightly augment the language of this template based on the cir...
Match Intervention Protocol: Warning Phone Call Best Practices
This article outlines the following, related to the formal warning phone call Program Mangers (PMs) complete with mentors that are not meeting programmatic expectations. The article is broken into three sections (click the hyperlinked text below ...
Match Intervention Protocol: Probationary Status Phone Call Best Practices
This article outlines the following, related to the phone call Program Mangers (PMs) complete with mentors that must be placed on probationary status. The article is broken into three sections (click the hyperlinked text below to skip to each sect...
Match Intervention Protocol: Un-Matching Phone Call Best Practices
This article outlines the following, related to the phone call Program Mangers (PMs) complete with mentors that must be placed on probationary status. The article is broken into three sections (click the hyperlinked text below to skip to each sect...
Avoiding Match Intervention
The key to avoiding deployment of the Match Intervention Protocol for mentors is catching inconsistent behavior before it becomes a trend. This article references automated mentor reminders, outlines some tips for identifying mentors getting off-...
Avoiding Match Intervention: Standardized Messaging
This article presents three standardized email templates to send to mentors that are falling off-track with their mentee. You can use the hyperlinks below to skip to the desired email template:
On-Track to Miss 2 Lessons
On-Track to...
Match Intervention Mentor Email Templates
Below, email templates for mentors not meeting expectations with regards to completion of standardized support conversations (i.e., Beginning-of-Year/End-of-Year Calls) and poor pair communication are provided.
The list below serves as an inte...
