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Matching Pairs and Closing Matches

All about how to match pairs and close matches on the platform.

Articles

Matching pairs on the platform
One of the principal innovations of the iMentor Platform is the ability to match mentors and mentees based on their shared interests and experiences. All mentors and mentees fill out a "Matching Preference" pa...
How to close a match
When a pair’s match has come to an end, their match needs to be closed on the platform. When you close a pair's match it preserves the record of their match - including all the participation data and case management notes about their match...
What if I need to re-open a closed match?
Although this should be a rare occurrence, for a variety of reasons you may need to re-open a match that has been closed. The match could have been closed in error, the closure might be no longer be pertinent (perhaps a mentee moved away for a month...
Made a matching mistake? Learn how to delete a match.
If a match has been made in error, there is the option to delete the match instead of closing it. When you delete a match, it will appear as if the match had never existed. The only record of the match will be a line in the Recent Activity Feed of t...
9 key Platform functions after Matching
9 key Platform functions now that you've matched! Congratulations! If you're reading this, you've matched your mentees with some great mentors. You also know your job is not done. Here are a 9 key tools that have opened up to you now th...
Match Closures in PSP
Follow these steps to ensure proper closure of matches in PSP: 1.   Send a message to participants confirming their match has been closed (via email or text) 2. Close the match on the iMentor Platform: For match...