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Match Closures in PSP

Follow these steps to ensure proper closure of matches in PSP:

1.  Send a message to participants confirming their match has been closed (via email or text)

2. Close the match on the iMentor Platform:

For matched pairs, where mentee is staying enrolled in PSP:

A) Close the match and choose "Yes, wants to be rematched" for mentee and "No, will not participate at all"* for mentor in the closure form:

“In the future, if this mentor wants to return for a new match, should we rematch them?” The possible choices are:
- Yes
- No - Mentor was not able to consistently engage in our program or with their mentee
- No - This match was closed because mentor's behavior was unsafe
- No - This match was closed because mentor's behavior was not aligned with our values

"Yes" responses for Mentors will then go to the screening team, while "No" answers for Mentors will go to Alumni Community.

If the mentor requests a High School match, please choose "Yes, wants to be rematched" for the mentor. If they do not want to be rematched or they don't respond at all, choose "No, will not participate at all". If they haven't provided an answer, put "No Answer."

B) Once the match is closed, go to the mentee's profile (the current match status will be RS) and change their status to "NM" (Not Matching):


For matched pairs (or unmatched mentees) where both mentor and mentee are leaving PSP:


Close the match and choose "No, will not participate at all"* for both the mentor and mentee in the closure form.

Then, make the Mentee "Not Matching."

1) Go to the PSP Enrollment Tracker page and navigate to the partner site by choosing the school, graduating year, and class. Scroll down to find the student you're looking for: 

2) Under "Persona Status" - click "Active" and change it to be "Inactive".  They must be "NM" to be able to have this changed.

You can also do this on user profiles. Go to the User History tab and click "Show more personas" then select the persona status and update it:


For matched pairs, where mentee and mentor are staying in PSP and mentor is being rematched in HS:

  1. Close the match and choose "Mentor Initiated" for "Why is the match being closed,"
  2. Choose Yes for: "In the future, if this mentor wants to return for a new match, should we rematch them?" 
  3. Choose Yes for mentor: "Will they continue in the program?"
  4. Choose Yes for mentee: "Will they continue in the program?"
  5. Yes, Mentors will go to the screening team to be rematched with a 11th grade HS student 
  6. Take no action with the Mentee profile, leave them as RS in the Platform
  7. Take no action with the Mentor/Mentee profile in Enroll, leave them as M. 

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The Learning Center is a centralized collection of resources for iMentor staff, partners, mentors, mentees, funders, schools, and other friends of iMentor. The goal of the Learning Center is to provide everyone the tools and information they need to fulfill their roles in our program.

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