Follow these steps to ensure proper closure of matches in PSP:

For matched pairs, where mentee is staying enrolled in PSP:

“In the future, if this mentor wants to return for a new match, should we rematch them?” The possible choices are:
- Yes
- No - Mentor was not able to consistently engage in our program or with their mentee
- No - This match was closed because mentor's behavior was unsafe
- No - This match was closed because mentor's behavior was not aligned with our values

"Yes" responses for Mentors will then go to the screening team, while "No" answers for Mentors will go to Alumni Community.

If the mentor requests a High School match, please choose "Yes, wants to be rematched" for the mentor. If they do not want to be rematched or they don't respond at all, choose "No, will not participate at all". If they haven't provided an answer, put "No Answer."

B) Once the match is closed, go to the mentee's profile (the current match status will be RS) and change their status to "NM" (Not Matching):

For matched pairs (or unmatched mentees) where both mentor and mentee are leaving PSP:

Then, make the Mentee "Not Matching."

2) Under "Persona Status" - click "Active" and change it to be "Inactive".  They must be "NM" to be able to have this changed.

You can also do this on user profiles. Go to the User History tab and click "Show more personas" then select the persona status and update it: