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Mid-year calls to high performing mentors

Below are talking points for mid-year calls that program coordinators make to high performing mentors in the middle of the academic year. Note: These are used in our iMentor NYC program and so some information may not be relevant to your program. See also the talking points for low performing mentors and general tips for mentor calls. 

Talking Points


Outline the Call

Hi this is _________ from iMentor. Is now still a good time for our Mid-Year Call? This call should take about 15-20 minutes.

This call is a space for us to formally check in about how your match with MENTEE FIRST is going, to reevaluate goals that we set during the Intro Call, a space for me to give feedback on participation and a space for some general updates about PARTNERSITE.

For 12th Grade PCs in College Transition Program: At the end of the call, we’ll also talk a bit about how the structure of your relationship might change after your mentee graduates high school.

General Thank You

Thank you for making time for this call and for the support you’ve been providing MENTEE FIRST. I am looking forward to hearing specifically how things are going in your match and learning how I can continue to support you in the future.

Confirm Contact Information

Before we get started, I want to make sure our records are up to date with your most recent contact information.

  1. Phone number (cell and work)
  2. Email
  3. Employer


Find out how the match is going (use any variation of these questions)

How are things going?

I see that, on average, you have rated your match as a [INSERT MENTOR AVERAGE SCORE]. Can you tell me a little about what informs your rating each month?

  • What has been going well?
  • What has been challenging/unexpected?
  • Where have you seen growth over the past 3 months?

Reevaluate goals

During our Intro Calls we spoke about your  goals for this year which you mentioned were_________________________. How do you feel you and MENTEE FIRST have progressed on achieving these goals?

  • Are there any new goals that you want to be working towards?
  • Has MENTEE FIRST mentioned specific goals that HE/SHE has for this year?

Communication Habits

  • How do you and your mentee primarily keep in touch? What have you found is the most effective way to reach [him/her]?
  • Have you two discussed OOP meetings*? Is this something you are interested in?

*Specific to NYC program


Thank You

Highlight 2 specific things mentor is doing well and thank mentor for this.

Area for growth/focus

Highlight an area of growth/focus that you want mentor to focus on for the rest of this year (for example: patience and demonstrating in tangible ways unconditional positive regard.)

Partner Site Specific/Cohort Specific Updates

  • Partner Site Initiatives: Examples: College visits or nights, sharing of transcripts/1st semester grades
  • Curriculum updates: Current/Next Check List Goal and Email Updates
  • Upcoming Events: Review upcoming events and confirm RSVP for next event

The College Years (Only for 12th Grade mentees - College Transition)

  1. I also wanted to give you a preview of how the program will change as you work with your mentee next year. We will continue to provide support and curriculum, but given that your mentee will no longer have a weekly iMentor class, the relationship will be driven much more by you and MENTEE NAME.
  2. The program will look very different since college students have different needs. We will be focusing much more on providing you and your mentee with specific college knowledge around college matriculation and success in the first year.
  3. We’ll also be launching a text message campaign* at the end of the spring to make sure that you and your mentee know all of the steps necessary to matriculate successfully in college. *Specific to NYC program
  4. Finally, we’ll spend some time this spring working on a number of prompts that specifically address how to use a mentor during the college years.
  5. We have piloted a number of new initiatives with our current college students and they have been very successful. We are looking forward to working with you and your mentee to ensure that he or she not only enrolls in college, but graduates. Do you have any questions?


  1.     Any final questions?
  2.     Thank you for your participation and for making time for this call.
  3.     Like we spoke about, I will follow up with _____________.
  4.     Have a wonderful day and I will see you at NEXT CONFIRMED EVENT!