Program Managers (PMs) must plan for and complete a support touch point with all mentors between April 1 - June 30.  These conversations will look different based on mentees' grade level, the strength of pairs' relationships and their progress toward programmatic goals. 

This article Provides resources for planning, scheduling and managing toward completion of high-quality Mentor Spring Calls.

Planning & Scheduling

Mentor Spring Call Touch Point Guide - 11th Grade

This resource provides helpful tips and tricks for PMs to consider when planning to complete Mentor Spring Calls for mentors in the spring of their mentee's junior year.  

Mentor Spring Call Discussion Template - 11th Grade

This template provides a strong baseline for an effective Mentor Spring Call conversation during the spring of their mentee's junior year. 

Mentor Spring Call Touch Point Guide - 12th Grade

This resource provides helpful tips and tricks for PMs to consider when planning to complete Mentor Spring Calls for mentors in the spring of their mentee's senior year. 

Mentor Spring Call Discussion Template - 12th Grade

This template provides a strong baseline for an effective Mentor Spring Call conversation during the spring of their mentee's senior year. 

Setting Up a Call Scheduling System

Microsoft Bookings is a scheduling tool that gives mentors the ability to request time on PMs' calendars to complete Mentor Spring Calls.  This Learning Center article outlines of the tool works and includes links to additional supports from iMentor's Technology Solutions team. 

Setting Short and Long-Term Completion Goals

This resource outlines the rationale for and importance of setting a target date, as well as interim goals, for the completion of Mentor Spring Calls. 

Establishing a Call Completion Workflow

It is strongly recommended that PMs work with their manager to set up a workflow for completing Mentor Spring Calls.  This resource provides and exemplar workflow that PMs can simply adopt or modify to suit their needs. 

Tracking, Documenting & Following-Up

Documenting the Call

This resource provides step-by-step instructions for documenting Mentor Spring Calls on the iMentor Platform. 

Tracking Toward Completion

PMs will use the Support Summary tab of S.T.E.V.E. (a reporting tool built into the iMentor Platform) to manage toward completion of Mentor Spring Calls.  This resource explains how to read the data visualized on this tab.  PMs' goal is the fill the Mentor Spring Touch Point bar to 100%.  If desired, PMs can track their progress in scheduling and completing calls using the Custom Export feature of the imetnor Platform to generate a list of their mentors and adding a column in the export to make note of whether a mentor has scheduled or completed a call. 

Mentor Spring Call Follow-Up Email Template - 11th Grade

This template provides a strong baseline email PMs can modify based on the discussion they had with each mentor of a junior mentee as a follow-up once the support touch point is complete. 

Mentor Spring Call Follow-Up Email Template - 12th Grade

This template provides a strong baseline email PMs can modify based on the discussion they had wiht each mentor of a senior mentee as a follow-up once the support touch point is complete.