Program Managers (PMs) are responsible for providing a consistent baseline of pair support to all mentees and mentors on their caseload. This is referred to as "standardized pair support." At a high level, mentees must receive a minimum of one support touch point in the fall and spring, respectively while mentors must receive a minimum of three support touch points, spread out approximately quarterly each program year. Standardized pair support touch points are defined below and can be clicked to access resources for planning, scheduling, tracking, documenting and following-up on each type.
Timing of Standardized Support
Standardized Pair Support Schedule
This 1-page introductory resource outlines the schedule on which the standardized support touch points below occur with mentees and mentors as well as the timing expectations for documentation in service of continuity of care.
Standardized Mentor Support
This pair support touch point is a semi-scripted conversation with every mentor during the fall. During the 11th grade, these calls take place in close proximity to each pair's match date (ideally within 4 - 8 weeks of being matched). During the 12th grade, Introductory Calls can begin as early as August so they can be completed quickly to get pairs reconnected and working toward mentees' post-secondary goals.
The focus of this pair support touch point is determined by PMs in collaboration with their manager. All mentors must receive a touch point between January 1 - March 31 and work with their manager to develop short-term (1 - 2 weeks) pair support focus lists to prioritize groups of mentors they will reach out to throughout this period of time.
Mentor Spring Calls (content under construction)
This pair support touch point is a semi-scripted conversation with every mentor between April 1 - June 30. During the 11th grade, mentors in pairs that are struggling to form a strong personal bond/and or develop a robust list of post-secondary options will be prioritized for the earliest support. During the 12th grade, mentors with weaker personal relationships and/or mentees with a high matriculation risk/no chosen post-secondary pathway will receive the earliest Mentor Spring Calls.
Standardized Mentee Support
This pair support touch point occurs during the fall (i.e., prior to December 31). The focus of Mentee Fall Touch Points should align with the phase of the iMentor experience they are currently in. During the 11th grade, support should be focused around helping mentees develop a strong personal relationship with their mentor and exploring potential careers in preparation for building a robust list of post-secondary options. During the 12th grade, support should be focused on helping mentees reconnect with their mentor after the summer as well as encouraging them to leverage their mentor as they complete applications and explore financial aid. Mentees that are struggling the most to achieve the goals of their current phase should be prioritized for the earliest support.
This pair support touch point occurs during the winter/spring (i.e., January 1 - June 30). The focus of Mentee Spring Touch Points should align with the phase of the iMentor experience they are currently in. During the 11th grade, support should be focused around helping mentees build independence in their relationship and collaborate with their mentor to develop a robust list of post-secondary options. During the 12th grade, support should be focused around helping mentees leverage their mentor to make a decision about their pathway, understanding the post-secondary years of iMentor programming and building excitement to continue their formal relationship after high school.
