Because iMentor works within high schools during the first three phases of the pair experience, programming is designed around the academic year. This resources introduces the quarterly implementation priorities for an entire fiscal year at a high level.
This resource outlines the performance management areas related to program implementation during the high school years of iMentor programming.
The priorities of implementation teams shift throughout the year as pairs progress on their iMentor journey. This link provides access to detailed task lists for each quarter of the fiscal year and links to resources that support high-quality implementation.
Weekly 1:1 check-ins between PMs and their supervisor are the cornerstone component of their management relationship and a central element for ongoing performance management. Because the goals of these check-ins vary based on the individual PM, managers are responsible for leveraging standardized check-in document templates and add-ons to customize agendas that guide their weekly 1:1 meetings with PMs based on their individual implementation contexts. This resource provides guidance that managers can use when developing custom check-in documents.
This folder contains all standardized check-in documents and add-ons that managers customize and use to guide their weekly 1:1 meetings with PMs.
Throughout the year, managers should facilitate discussions that rally around the implementation challenges PMs are encountering and/or the data generated by pairs' participation in iMentor programming. This link provides access to facilitation guides that use evidence-based discussion protocols that have been proven to generate tangible next steps targeting positive change.
During the first 2-4 weeks of facilitating pair lessons, Program Managers (PMs) should focus their efforts to promote consistent online writing and early pair meetings around data provided directly through the iMentor Platform (i.e., Snapshot and Meetings & Events). However, managers should eventually coach their PMs toward regular use of S.T.E.V.E. to identify trends in pair performance that can inform they way they facilitate class, promote pair meetings and provide pair support. This resource provides some tips and tricks for managers to use when helping PMs pivot between different performance management tools early in the program year.
Managers should direct PMs to regularly review their pairs' online messages to gain insight into how relationships are developing and whether or not pairs are having conversations that indicate they are on track to meeting program goals. In addition, managers can commit to reviewing a sample of pair messages to guide their conversations with PMs regarding pair support. This resource provides some suggestions for how managers can conduct a review of pair Platform messages and ideas for providing feedback and input to PMs.
Managers are responsible for ensuring that PMs complete documentation for all pair support they provide to their cohort. In addition, it is important to manage the quality of PMs' documentation efforts to ensure a strong continuity of care and the ability for future staff to understand how each pair's relationship developed, how well they worked collaboratively toward goals together, etc. This resource provides some suggestions for how managers can conduct a review of Platform notes and ideas for providing feedback and input to PMs.