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Chicago: What Screeners Need to Know

Chicago Screener Cheat Sheet

  • Chicago has 5 schools: Chicago Military Academy at Bronzeville (South Side), Phoenix Military Academy (West Side), Chicago Tech Academy (West Side), Richard T. Crane Medical Prep High School (known simply as Crane, it’s about a block from Phoenix on the West Side) and North-Grand High School (North West). 
  • Our Chicago schools are part of the Chicago Public School (CPS) system. 
  • Chicago is a race-stratified city; the West Side tends to have a mostly Hispanic/Latinx population and the South Side is predominantly Black. 
  • Conversely, the Northern suburbs are wealthier and predominantly white.
  • Chicago is on Central Time which is an hour behind New York City and Baltimore.
  • Chicago is relatively flexible about pairs making up monthly school meetings on event nights other than their assigned ones.

BACKGROUND CHECK PROCESS

  • Chicago applicants go to drop-in centers called Accurate Biometrics for fingerprinting. They are required to bring some this form with them which is linked in screening's instructional email templates.
  • There are Accurate Biometrics locations all over Chicagoland and applicants can choose the most convenient location and best day/time to go. Alternatively, Mentor Engagement offers BiWeekly Saturday fingerprinting at our iMentor offices during high recruitment season.
  • Once an applicant is fingerprinted at Accurate Biometrics, they receive a confirmation sheet that has a Transaction Control Number (TCN) on it. 

  • Applicants are instructed to email their screener with their TCN once they’ve been printed and we input it into the TCN Number field in Salesforce as well as manually update their status to “fingerprinted” and input the Date Background Check Printed field.

  • The TCN allows screeners to best track results and allows us to make inquiries about applicants with CPS as needed. CPS oversees the background check process.
  • Our background check contacts at CPS are Jocelyn Diaz ([email protected]).  The Volunteer Screening Manager for Chicago manages this relationship and all applicant follow ups that might be necessary. The VSM will also make all clearance updates.  

DAILY CHICAGO CHECKLIST

  • Check your walk-in apps for completed applications (via your Open Apps in SF or the #sf-notifications slack channel). 
  • Make sure that the applications of all who attended orientation are linked to the right Salesforce campaign. 
  • Send out fingerprint check in emails as applicable. Please note that the Fingerprint Reminder email (highlighted below) is automated and will be sent by Salesforce the day before an applicant's scheduled appointment. 

  • Definitely check in with people who have past due background check visit dates and get their TCN or reschedule as needed (often applicants forget to confirm with us that they were fingerprinted). 
  • Log all key correspondence and status updates in the mentor application in Salesforce. This ensures that other staff can glance at an application and know exactly what’s happening with an applicant.
  • Send eReference forms every 2 days up to 4 times. Call references as needed.  
  • Please copy/paste and format all match notes and interview transcripts into Salesforce within 24 hour. Save all interview transcripts locally and back them up on Box regularly.  
  • Please audit the status of your Chicago applicant’s mentor contracts and send reminder emails to applicants who have received their mentor contract via SignNow but haven’t yet signed and returned it 
  • ASK QUESTIONS TO YOUR FELLOW SCREENERS AND MANAGERS AS OFTEN AS YOU NEED – IT'S ALWAYS BETTER TO ASK! 

CHICAGO POINTS OF CONTACT