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Volunteer Manager Job Description

Below is a description of the Volunteer Manager role at iMentor. Feel free to customize this for your program. 
The Volunteer Manager (VM) ensures that the mentoring program provides quality, well-trained mentors for high impact mentoring relationships that equip mentees with the skills and resources critical for navigating challenges common among first-generation college students. The VM is responsible for collaboratively designing and implementing strategic recruitment initiatives as well as maintaining and building new partnerships with corporate and community partners across the city. 

The ideal candidate will have experience in recruitment, marketing, public speaking, partnership development and in working with high-impact nonprofit organizations. S/he will be an entrepreneurial team player, flexible and adaptable, results, detail, and deadline-oriented.

Mentor Recruitment and Outreach

  • Collaborate with the team to build and execute a recruiting strategy which may include identifying and attending high potential speaking engagements, networking events, and virtual/social media tactics.
  • Respond to inquiries from prospective volunteers and oversee Volunteer Coordinators to ensure top notch customer service throughout intake and screening process.
  • Leverage the iMentor Interactive mentoring platform, to track effectiveness of recruitment efforts including data collection and reporting progress toward goals.

Corporate and Community Partnerships

  • Cultivate recruitment relationships with Community Based organizations and area institutions with an eye towards diversifying the gender, racial/ethnic, and professional diversity of our community of mentors. 
  • Collaborate with colleagues to maintain and grow group volunteerism programs with companies.

Mentor Support & Engagement

  • Work with the team to lead weekly mentor orientations, including preparing curriculum and materials. 
  • Manage and implement mentor appreciation efforts, including events and mentor recognition. 
  • Improve and create new opportunities for mentor appreciation

Other Responsibilities

  • Support the mentor screening process through the review of applications. 
  • Support program staff to troubleshoot and manage challenging situations and conversations with mentors. 
  • Participate in organization-wide initiatives, requiring occasional evening and weekend events.


  • At least two years of work experience, with strong preference for experience in several of the following areas: volunteer management, recruiting, admissions, marketing/communications, and/or fundraising. 
  • At least one year staff management experience. 
  • Strong public speaking and interpersonal skills with the ability to motivate a wide variety of people; confident communicator to large groups of professional adults, even around sensitive subject matter. 
  • Proven organization and time management skills to complete a high volume of varied responsibilities in a fast paced setting with excellent attention to detail, a focus on efficiency, and superb relationship management. 
  • A sincere and deep commitment to the fundamental belief that every child deserves a college education and that college closes the opportunity gap. 
  • Excellent written communication skills, with an eye towards messaging and marketing. 
  • Entrepreneurial and resourceful thinker who can analyze data, recognize trends, and drive strategic recommendations. 
  • Flexible and adaptable with a positive “can do” attitude and a sense of humor; open to change, learning, and improvement. 
  • Comfort with web-based technology, skilled in Excel, social media/web 2.0 tools, graphic design and/or Salesforce. 
  • Able to travel throughout area to staff events and trainings on some weeknights and Saturdays. 
  • Bachelor’s degree required. 
  • Employment is contingent upon the completion of a satisfactory fingerprinting and criminal background check.