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Program Director Job Description

Below is an example of iMentor's Program Director job description.

Position Overview

iMentor is seeking dynamic and committed professionals to serve as a Program Director (PD) with the primary responsibility for managing Program Managers (PMs) to provide high-leverage case management support and to develop effective and engaging instructional and classroom management skills.  Through focused observations, descriptive feedback, partnership development and continued assessment and evaluation, the PD will support PMs in ensuring that we implement a high-quality program, and that our pairs achieve the relationship-building and curricular outcomes we desire.

The PD will be responsible for the quality and effectiveness of the iMentor program at 4-5 schools, managing up to 10 Program Managers (PMs), who collectively support up to 900 mentor-mentee pairs.  The Program Director will also play a critical role in ensuring that iMentor’s program model is deeply integrated at our school partner sites. Working closely with her/his team of PMs and with the Director of School Partnerships, the PD will develop working relationships with school staff and leaders that will strengthen the impact of our model in schools. 

The PD will work with a team of their peers, as well as with the Managing Director of iMentor NYC, to assess overall program outcomes and make decisions that optimize program quality, drive participant impact, and ensure parity and model fidelity to achieve organizational outcomes.

The ideal candidate will have demonstrated success in coaching and managing staff in an educational or youth services environment, managing toward results, and have a strong interest in assessment and differentiated models of instruction. This role requires an organized and thoughtful leader with a deep passion for iMentor’s curricular goals and outcomes, a proven ability to manage multiple concurrent projects and a talent for inspiring direct reports to reach ambitious and results-driven goals. S/he will have a proven ability to anticipate challenges, solve problems, and maintain a calm demeanor in high- pressure situations.


  • Cultivate a high-achievement, results-driven environment that supports the implementation of iMentor’s model and effectively meets programmatic outcomes and strategic vision
  • Manage a team of 8-10 Program Managers at 4-5 schools serving up to 900 mentor – mentee pairs
  • Ensure PMs are effectively executing the iMentor curriculum at partner sites; utilizing lesson plan structure, communicating effectively with each other and school staff, completing all necessary preparation to execute class sessions and monthly pair events, facilitating with enthusiasm and rigor
  • Ensure PMs are effectively coaching and supporting their cohort of mentors and mentees through targeted interventions and consistent communication
  • Work closely with the Director of School Partnerships and the MD NYC to deepen our relationships with school partners by instituting formal strategies for integrations, develop high-leverage relationships with school leaders and staff
  • Work with group of peer PDs and other departments to aggregate and share best practices and strategies across sites and team members
  • Provide overall management, structure and guidance to PMs in the review and development of quality and performance
  • Based on regular observation and formative assessment data, provide differentiated, targeted support to PMs to improve facilitation and case management
  • Develop strategies to coach PMs on implementing and ensuring engagement of iMentor’s program model at a diverse set of sites with unique needs
  • Contribute to and collaborates with MDNYC and NYC Leadership
  • Support iMentor organization-wide initiatives, requiring occasional evening and/or weekend events


  • 10+ years of relevant work experience preferred, 7+ required, including at least 4 years of staff management experience
  • Entrepreneurial, resourceful and persistent with demonstrated success managing and inspiring individuals and teams toward ambitious, measurable results
  • Strong preference for an individual with previous teaching experience and/or coaching professionals in an educational setting
  • Exceptional communication, presentation and interpersonal skills and the ability to establish and maintain effective and collaborative working relationships with a wide range of people and personality types
  • Experience implementing systems and is able to proactively identify need, think through options and intervene when necessary
  • Proven ability to motivate and engender buy-in regarding programmatic outcomes
  • A strong preference for experience working with historically under-served youth and under-resourced communities
  • Ability to operate within a defined system or model, yet demonstrate appropriate problem-solving skills and creativity
  • Skilled in quantitative analysis (reporting, forecasting), planning, and project management.
  • Aligned in thought and action with iMentor's values (http://www.imentor.org/values)
  • Views differences between individuals (race, gender, age, cultural heritage, physical ability, education and lifestyle) as an asset and demonstrates an appreciation of the diversity within iMentor
  • Bachelor’s degree required
  • Employment is contingent upon the completion of a satisfactory fingerprinting and criminal background check, conducted by the Division of Human Resources at the New York City Department of Education