Documentation of pair support efforts is a critical responsibility of the Program Manager (PM) role. By logging all support provided on the iMentor Platform, PMs are effectively stewarding mentee safety, establishing a strong continuity of care and supporting the organization’s ability to examine the efficacy of pair support in shepherding pairs toward programmatic outcomes. The resources below are designed to help PMs understand this responsibility and prepare to engage in this work throughout the program year.
Independent Pre-Work
The Importance of Pair Support Documentation
- Read this 1-page resource that articulates the high-level rationale for and importance of pair support documentation.
Types of Pair Support Documentation
- Read this 1.5 page resource that introduces the types of documentation PMs complete to reflect their pair support efforts.
Pair Support Notes on the iMentor Platform
- Read this Learning Center article that provides step-by-step instructions for documenting support on the iMentor Platform.
Documentation Activity Worksheet
- Use this resource to practice using the Notes feature on the iMentor Platform.
Follow-Up Resources
Standardized Pair Support Schedule
- This 1-page resource outlines the schedule on which the standardized support touch points occur with mentees and mentors as well as the timing expectations for documentation in service of continuity of care.
Pair Support Documentation Best-Practices
- Read this 1-page collection of strategies to fulfill the PM pair support documentation responsibility.
Pair Support Documentation Protocol
- Bookmark this page, which includes step-by-step instructions for logging all types of support PMs provide, for use throughout the program year.
- Read this Learning Center article that explains how to use the Note Tracker Platform feature which can help PMs generate focus lists of pairs that have not received support in a while or streamline their logging efforts.
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Facilitation materials for the synchronous portion of this training content can be accessed HERE.
