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Screening Communications and Team Policies
This section contains team information for the iMentor Screening team.
Articles
Using Chatter for mentor screening
This article describes the Screening team's use of the Chatter function in Salesforce. Chatter is an internal communication system that is quick like email but leaves a record of the communication/activity in the mentor application in Salesforce...
Logging screening activity in Salesforce
Screeners communicate with applicants and references outside of the screening interview on a regular basis. It is important that all relevant outreach and communications are logged in Salesforce. Logging the activity ensures that other employees and...
Screening Team Internal Communication Norms
This article describes the Screening team's rules and guidelines for internal communication – meaning how we communicate with each other via email, Slack, and other channels. The Screening team is committed to fostering an environment of...
Strategies and Frequency of Outreach to Mentor Applicants
An important element of Screening work is following up with applicants about their necessary next steps. The attention we give applicants determines the quality of customer service they experience, as well as how smoothly and quickly they move thr...
