The Support Summary dashboard provides an overview of progress toward pair support goals outlined in implementation teams' staff plans. It can be used to review region-wide progress toward shared goals and to drill down to manager, cohort and PM level goals. Regional leaders, managers and PMs use this element to ensure that they are progressing toward their goals and to provide high-level context to conversations regarding the direction of upcoming implementation efforts. Additionally, managers and PMs can use this element to create quick focus lists around the provision of touch points and/or quarterly summary notes.
1 - Search Bar
This section displays the number of matched pairs based on the selection made using any of the filters. By making selections from any of the the drop-downs (or multiple selections), the number of matched pairs and support data is automatically manipulated to display only the desired data. It is worth noting that only pairs that have completed at least one lesson on the iMentor platform are represented here. (Learn more about why this is the case here.)
2 - Mentee Support
This section provides the percentage of mentees with a fall and spring touch point, respectively. In addition, the chart indicates whether mentees received a touch point just with their PM (mentee only touch point) as well as those that completed a pair support contact with their PM and mentor together (mentee and mentor touch point). When used in concert with the Focus Finder interface on S.T.E.V.E., managers and PMs can use the data presented in this section to drive their efforts toward mentee-facing support goals.
3 - Mentor Support
This section provides the percentage of mentors that completed standardized pair support touch points with their PM. The categories in this chart align with PM staff plan goals (noting that Beginning-of-Year calls are only relevant to senior cohorts and End-of-Year calls are only relevant to junior cohorts). When used in concert with the Note Tracker interface on the iMentor platform, managers and PMs can use the data presented in this section to drive their efforts toward mentor-facing support goals.
4 - Pair Summary Notes
This section shows the percentage of pairs that have a Quarterly Summary Note during each quarter of the program year (Q2 actually includes any Quarterly Summary Note logged between July 1 and December 31 due to the varied timing of program launch and to accommodate PMs that want to get a head start on documenting summary notes during the summer months when programming is less active), which aligns with implementation teams' staff plan goals. When used in concert with the Note Tracker interface on the iMentor platform, managers and PMs can use the data presented in this section to drive their efforts toward continuity of care support documentation goals.