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  1. Lesson Management

    The Lesson Management page will allow Member Admins to set lessons for their partner sites. When a lesson is scheduled, it will be the default lesson pairs see when on the Platform. The Lessons page will allow pairs to navigate to past and future l...
  2. Surveys and Assessments

    This article will teach you how to navigate the administrative page and show you some screenshots of the actual survey and assessment so you know what mentors and  mentees  will be seeing as they take them. Your browser does not support ...
  3. Orientation to the Research and Evaluation Team's Work

    The Research and Evaluation (RE) team evaluates programmatic efforts to achieve targeted outcomes for youth and shares this information with internal and external stakeholders. RE empowers consumers of information to better understand and contribute...
  4. Mentee and Mentor Survey Administration Best Practices

    The benefits achieved from obtaining survey data are dictated by the amount of participants that complete surveys.  However, getting mentees and mentors to complete the survey is only half the battle.  In order to ensure that the data we are collect...
  5. Strategies for mentors working with ELL mentees

    Below are some strategies that can be shared with mentors working with students who are developing their English language skills to help them build a strong relationship with their mentees.  Enhancing In-Person Communication Understand you...
  6. Sending external emails on the platform

    Sending external emails from the platform is a great way to communicate with mentors. External emails directly from a Program Manager have more weight than an email notification from the platform telling a mentor that he/she has a message waiting fo...
  7. Changing Admin Type

    To fix this, you will have to create a new Member Admin profile. The platform does not currently allow us to switch a someone from a Partner Admin to a Member Admin. Since no two users can have the same email address, you will need to first change t...
  8. Platform tips for PMs in the classroom

    Program Managers need to be prepared to provide a variety of support to mentees in the classroom. Often, this will go beyond match support and it will also include some light technical support. In NYC, we find that mentees are great at social media ...
  9. Strategies for pair support conversations

    While no mentee-mentor pair is ever the same, here are some general strategies that Program Coordinators can employ to have productive conversations with both mentors and mentees. Preparing for the conversation Focus your efforts...
  10. Taking the right steps for healthy closure

    It is very important that closure happens in a well-managed way. When healthy closure happens, participants feel a sense of accomplishment and the ability to move on.  Additionally, healthy closure allows for both the benefits of the mentee and ment...