Program Managers (PMs) have a great deal of contact with mentees in weekly iMentor classes and likely provide a great deal of ad hoc support during this time. However, to ensure a consistent baseline of support, PMs are charged with providing two intentional support touch points to every mentee on their caseload once in the fall and again in the spring.
This article provides resources for planning, executing and documenting these intentional mentee support contacts.
Planning and Executing Touch Points
The resource linked above provides helpful tips and tricks for PMs to consider when developing plans for providing intentional support to their mentees in the fall and spring.
Resources Relevant to Both Fall and Spring Touch Points
PMs will use the Support Summary tab of S.T.E.V.E. (a reporting tool built into the iMentor platform) to manage toward completion of fall and spring support touch points. The article linked above explains how to read this tab, and PMs goal is to fill both the fall and spring bar chart to 100%.
Mentee support touch points are logged following the documentation protocol for ad hoc support, linked above.