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I accidentally made a Partner Admin account for an employee instead of a Member Admin account. How do I change it?

To fix this, you will have to create a new Member Admin profile. The platform does not currently allow us to switch a someone from a Partner Admin to a Member Admin. Since no two users can have the same email address, you will need to first change the email address for the first profile that you no longer need and change the User Status to Inactive Deleted.

  1. Change the email address for the mistake account (ex- [email protected])
  2. Change the User Status for the mistaken account to Inactive Deleted
  3. From User Management, click the Add Admin User button on the top left and re-create the account with the proper User Type

For instructions on how to change a user's email address, you can refer to the User Profile article.

For instructions on how to change a user's User Status, you can refer to the Changing User Status article.

For instructions on how to create a new Member Admin account, you can refer to the Creating New Platform Accounts for Staff article.