We are here to support your program.

Checking PSP Incentive Status

Before checking the status, you'll have to fill in the Payment Method Account and the Preferred Student Incentive Payment Method fields. Click on the pencil icon to edit:

To learn more about Incentives and Emergency Funds, check out this article: Payments through Venmo and Paypal.

What's the status of my student's payment?

To check the status of your student's payment, go to their Enroll workspace, and find the field titled "Received Incentive." Click on the three-lined dropdown button on the right to view the possible selections:

  • Yes
    • The student has been paid. 
  • No
    • The student has not and will not be paid.
  • Incorrect Payment Info
    • Either the payment method or payment account is incorrect. Double check these fields, fix whatever's wrong, and update the fields to be blank again.
  • Returned Payment
    • Returned student’s funds are funds that are unclaimed for 30 days. The payment must now be issued on team’s AMEX card. Once this is done, update the status to "Yes."
  • Unclaimed
    • The payment has not yet been claimed by the student, but it has also not been returned yet.
    • Check in with the student to make sure that they claim their funds. If the student provides a new account, update the payment information and change field to "Reissue."
  • Reissue
    • A student who has an unclaimed fund but provided a new payment account.

Incorrect payment info, returned payment, and unclaimed can be found in the "Not Payable Incentives" tracker found on your Enroll dashboard:

WHAT IF MY STUDENT IS SAYING THEY DID NOT RECEIVE THE FUNDS?

If your student was not received the funds, there could be several reasons.

  • Students’ payment has not been approved prior to cut-off period (EOD Friday).
  • You know that they student payment was approved prior to the cut-off period.
    • Are all the boxes check for the current incentive?
    • Is there a dollar amount provided?
    • Is there an email address for the students’ PayPal/Venmo account?
    • Did your PIL/manager approved it?
  • Check the payment status (outlined above) to see if they received their funds or not. 

If you've done all of the above and are still running into a problem, contact Finance with the following information:

Student Name
Region
Type of payment (Incentive/EF/LS)
PSP/HS
Workspace Number
Payment Method (Email Address or Phone Number)
Amount
Date Approved

WHAT IS THE TIMEFRAME OF STUDENT PAYMENTS IN THE PAYPAL PROCESS?

All student payments for incentives, emergency funds and Lehman Scholars are paid through PayPal.

The only exception is that Emergency Funds can be paid via your team’s AMEX when it comes to purchasing  books or making tuitions payments.

Timeline (all are EOD):

  • Throughout the week students that are eligible are approved in Enroll by student and type.
  • Saturday – All approved payments are reported to Finance.
  • Monday – Finance reviews the report for PayPal format and accuracy.
  • Wednesday (the below may happen before Wednesday)
    • PayPal payments processed.
    • Most student will receive the funds instantly.
    • Finance emails all PILs list confirming student’s that were paid and those currently UNCLAIMED
    • Finance updates Enroll indicating student’s payment was processed
  • Friday – Finance will email PILs all unclaimed payments to date and any RETURNED FUNDS, if applicable.